Better anticipate and respond to customer queries.
Deliver more effective customer support.
Customer Self-Service
Enable intelligent search on your self-service portal for customers and partners
Case Deflection
Deliver ability to remove “repeat questions” from the Assisted channels
CRM Integration
Provide insights to support engineers on content that customers have already viewed
Conversational Interfaces
Leverage platform and chat/chatbots to provide conversational integration
In Product
Further enrich CX by bringing intelligent search to the customer directly where they need it in your product